What if I am shipped the wrong product, color, or size?
If we shipped you the wrong product from Tumi.com, please contact our Customer Service Department immediately. It is important that you contact us before returning your product, so that we may assist you with return shipping fees. If you do not contact us, you are responsible for all return shipping charges. Before you call, please have your order number available. If you do not know your order number, please visit our Order Tracking page to find the number in your Order History. Please be prepared with a detailed description of the difference between the product you ordered and the product you received.
When should I expect to my products to be shipped?
Make note of the Availability of the product. This tells you when we expect to ship your product from our warehouse. Once your product has left our warehouse, the shipping method you select during Checkout will determine when your order will arrive. Products are only shipped during regular business days, which are Monday-Friday, excluding German bank holidays. If you receive an email notifying you that your products have been shipped during a weekend or federal holiday, they will not actually be shipped until the following business day. Please note: most items take a minimum of 1 to 2 days to leave our warehouse, before the shipping process begins. Additional time is required for monogramming and accenting of an item.
When will I receive my tracking number?
At our warehouse, tracking numbers are assigned, when applicable, to packages immediately and generally appear on our website along with your order information. However, it may take up to 48 hours before the package is checked into the carrier's tracking system. Even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours. All questions regarding the status of a package with a tracking number should be directed to UPS. To contact the shipping company, simply click (add link to the UPS site since the tracking number now brings you to the Navar page).
What carrier does Tumi use to ship their products?
Tumi.com uses UPS to ship all customer orders.
Why can't I ship an item I want from the website of a country to another country and vice versa?
Customers can only purchase products off their local site. TUMI does not participate in cross border shipping. If you would like to ship to a selected country, the purchaser must purchase the products from that specific country's website.